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~isPartOf:"International journal of service industry management : IJSIM"
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International journal of service industry management : IJSIM
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E-service: enhancing internal customer service through e-procurement
Croom, Simon
;
Johnston, Robert
- In:
International journal of service industry management : IJSIM
14
(
2003
)
5
,
pp. 539-555
Persistent link: https://www.econbiz.de/10007103900
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