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~isPartOf:"International journal of service industry management : IJSIM"
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Paulin, Michèle
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Ferguson, Ronald
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Ferguson, Ronald J.
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Perrien, Jean
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Salazar, Ana Maria Alvarez
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International journal of service industry management : IJSIM
International Journal of Bank Marketing
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Journal of Service Management
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Journal of Services Marketing
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Journal of financial services marketing : JFSM
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Journal of service management
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The journal of services marketing
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European Journal of Marketing
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Journal of Small Business and Enterprise Development
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Journal of retailing
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Journal of the Academy of Marketing Science
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Managing service quality : MSQ ; an international journal
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External effectiveness of service management: A study of business-to-business relationships in Mexico, Canada and the USA
Paulin, Michèle
;
Ferguson, Ronald J.
;
Salazar, Ana …
- In:
International journal of service industry management : IJSIM
10
(
1999
)
5
,
pp. 409-429
Persistent link: https://www.econbiz.de/10007120395
Saved in:
2
Relational contract norms and the effectiveness of commercial banking relationships
Paulin, Michèle
;
Perrien, Jean
;
Ferguson, Ronald
- In:
International journal of service industry management : IJSIM
8
(
1997
)
5
,
pp. 435-452
Persistent link: https://www.econbiz.de/10007128428
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