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Stressors and resources in customer service roles: Exploring the relationship between core self-evaluations and burnout
Yagil, Dana; Luria, Gil; Gal, Iddo - In: International journal of service industry management : IJSIM 19 (2008) 5, pp. 575-595
Persistent link: https://www.econbiz.de/10008136371
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The relationship of service provider power motivation, empowerment and burnout to customer satisfaction
Yagil, Dana - In: International journal of service industry management : IJSIM 17 (2006) 3-4, pp. 258-270
Persistent link: https://www.econbiz.de/10007287813
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The relationship of service provider power motivation, empowerment and burnout to customer satisfaction
Yagil, Dana - In: International journal of service industry management : IJSIM 17 (2006) 3, pp. 258-270
Persistent link: https://www.econbiz.de/10007265516
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The relationship of customer satisfaction and service workers' perceived control: Examination of three models
Yagil, Dana - In: International journal of service industry management : IJSIM 13 (2002) 3-4, pp. 382-398
Persistent link: https://www.econbiz.de/10007107091
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The relationship of customer satisfaction and service workers' perceived control: Examination of three models
Yagil, Dana - In: International journal of service industry management : IJSIM 13 (2002) 3-4, pp. 382
Persistent link: https://www.econbiz.de/10007108248
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The relationship of customer satisfaction and service workers' perceived control: Examination of three models
Yagil, Dana - In: International journal of service industry management : IJSIM 13 (2002) 4, pp. 382
Persistent link: https://www.econbiz.de/10007108400