Narrow search
Showing 1 - 4 of 4
Cover Image
An experimental study of service recovery options
Boshoff, Christo - In: International journal of service industry management : IJSIM 8 (1997) 2, pp. 110-130
Persistent link: https://www.econbiz.de/10007130785
Cover Image
Quality perceptions in the financial services sector: The potential impact of internal marketing
Boshoff, Christo; Tait, Madéle - In: International journal of service industry management : IJSIM 7 (1996) 5, pp. 5-31
Persistent link: https://www.econbiz.de/10007134282
Cover Image
The influence of selected antecedents on frontline staff's perceptions of service recovery performance
Boshoff, Christo; Allen, Janine - In: International journal of service industry management : IJSIM 11 (2000) 1, pp. 63-90
Persistent link: https://www.econbiz.de/10007119216
Cover Image
Empowerment, attribution and apologising as dimensions of service recovery: An experimental study
Boshoff, Christo; Leong, Jason - In: International journal of service industry management : IJSIM 9 (1998) 1, pp. 24-47
Persistent link: https://www.econbiz.de/10007127466