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~isPartOf:"International journal of service industry management : IJSIM"
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International journal of service industry management : IJSIM
Mathematica Policy Research Reports
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The challenge of relationships in services - A New Zealand study
Colgate, Mark
;
Stewart, Kate
- In:
International journal of service industry management : IJSIM
9
(
1998
)
5
,
pp. 454-468
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