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Creating value for the business service buyer through modularity
Ulkuniemi, Pauliina; Pekkarinen, Saara - In: International journal of services and operations management 8 (2011) 2, pp. 127-141
Persistent link: https://www.econbiz.de/10008907217
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Behind closed doors : the potential of lean management in safety audit services
Walthoff-Borm, Xavier; Chalmet, Luc - In: International journal of services and operations management 19 (2014) 3, pp. 413-430
Persistent link: https://www.econbiz.de/10011281692
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Modular service design in professional services : a qualitative study
Nakano, Davi Noboru - In: International journal of services and operations management 9 (2011) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10009230750
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Determinants of repurchase intentions of real estate agent services : direct and indirect effects of perceived ethicality
Le, Nhat Quang; Supphellen, Magne - In: Journal of retailing and consumer services 35 (2017), pp. 84-90
Persistent link: https://www.econbiz.de/10011645117
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Analysing courts as a professional service operations management environment
Pekkanen, Petra; Puolakka, Tiina; Pirttilä, Timo - In: International journal of services and operations management 29 (2018) 3, pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
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Perceived service innovativeness, consumer trait innovativeness and patronage intention
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Journal of retailing and consumer services 16 (2009) 2, pp. 155-162
Persistent link: https://www.econbiz.de/10003837518
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The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong - In: Service business 6 (2012) 2, pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
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Using VAR for strategic capacity allocation : an airline perspective
Leon, Steven; Szmerekovsky, Joseph; Tolliver, Denver - In: International journal of services and operations management 21 (2015) 2, pp. 127-149
Persistent link: https://www.econbiz.de/10011380053
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Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi; Bask, Anu; Lipponen, Mervi - In: International journal of services and operations management 16 (2013) 2, pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
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From selling to supporting : leveraging mobile services in the context of food retailing
Saarijärvi, Hannu; Mitronen, Lasse; Yrjölä, Mika - In: Journal of retailing and consumer services 21 (2014) 1, pp. 26-36
Persistent link: https://www.econbiz.de/10010233547