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Customer input failures in service processes
Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
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Reducing rejections using Six Sigma : a case from Indian automobile component manufacturing industry
Kaushik, Mohit; Chauhan, Gaurav; Mathiyazhagan, Maathai K. - In: International journal of services and operations management 33 (2019) 1, pp. 69-86
Persistent link: https://www.econbiz.de/10012054833
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Development of software support for process FMEA : a case study
Bharathi, S. Karthik; Vinodh S; Gopi, N. - In: International journal of services and operations management 31 (2018) 4, pp. 415-432
Persistent link: https://www.econbiz.de/10012008499
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Origin, principles and applications of Lean Six Sigma concept : extractions from literature arena
Dave, Darshana Kishorbhai; Murugesh, R.; Devadasan, S. R. - In: International journal of services and operations management 22 (2015) 2, pp. 123-142
Persistent link: https://www.econbiz.de/10011522561
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Improving workplace by using 5'S tool : a typical application of sorting method
Islam, Syed Anwarul; Hossain, Sheik Muktadir; Hassan, … - In: International journal of services and operations management 22 (2015) 3, pp. 323-335
Persistent link: https://www.econbiz.de/10011522620
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
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Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293
Persistent link: https://www.econbiz.de/10011636447