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~isPartOf:"International journal of services and operations management"
~subject:"perceptions"
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perceptions
Customer satisfaction
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International journal of services and operations management
Tinbergen Institute Discussion Papers
8
Discussion paper series / IZA
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Oikos : revista de la Escuela de Administración y Economía de la Universidad Católica Silva Henríquez
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International Journal of Electronic Finance
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Journal of Business Ethics
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Journal of Risk and Financial Management
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Journal of food products marketing : innovations in food advertising, food promotion, food publicity, food sales promotion
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Analysis of the gap between customers'
perceptions
and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
2
Customers'
perceptions
and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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