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Seafaring staff scheduling
Ammar, Mohamed Haykal; Benaissa, Mounir; Chabchoub, Habib - In: International journal of services and operations management 19 (2014) 2, pp. 229-249
Persistent link: https://www.econbiz.de/10011281702
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Fuzzy modelling and simulation of an emergency department for improvement of nursing schedules with noisy and uncertain inputs
Azadeh, Mohammad Ali; Rouhollah, Fatemeh; Davoudpour, … - In: International journal of services and operations management 15 (2013) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10009752623
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A two-step multi-objective mathematical model for nurse scheduling problem considering nurse preferences and consecutive shifts
Nasiri, Mohammad Mahdi; Rahvar, Meysam - In: International journal of services and operations management 27 (2017) 1, pp. 83-101
Persistent link: https://www.econbiz.de/10011757039
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A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 10 (2011) 3, pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
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A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 9 (2011) 4, pp. 389-410
Persistent link: https://www.econbiz.de/10009306312
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Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J. - In: International journal of services and operations management 13 (2012) 4, pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891