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~isPartOf:"International journal of services and operations management"
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The Impact of a Customer Servi...
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
63
Kundenzufriedenheit
63
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
28
Konsumentenverhalten
28
India
25
Indien
25
Beziehungsmarketing
22
Relationship marketing
22
customer satisfaction
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Dienstleistungssektor
12
Service industry
12
Customer service
11
Kundenservice
11
Performance measurement
11
Performance-Messung
11
SERVQUAL
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Bank
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Factor analysis
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Faktorenanalyse
9
Gesundheitswesen
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Health care system
9
Mobile communications
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Mobilkommunikation
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Structural equation model
9
Strukturgleichungsmodell
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Electronic Banking
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Electronic banking
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Gesundheitsversorgung
8
Health care
8
Measurement
8
Messung
8
Lieferkette
7
Supply chain
7
Bankgeschäft
6
Banking services
6
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Karppinen, Henri
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shahin, Arash
3
Shirouyehzad, Hadi
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Ali, Sadia Samar
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Dubey, Rameshwar
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Raut, Rakesh D.
2
Satapathy, Suchismita
2
Smith, Alan D.
2
Subashini, R.
2
Vasumathi, A.
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, F.
1
Ahmad, Haseeb
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
1
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International journal of services and operations management
International journal of hospitality management
549
Journal of retailing and consumer services
539
Journal of business research : JBR
411
The service industries journal
367
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
226
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
International Journal of Bank Marketing
144
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
139
Service business
132
European Journal of Marketing
128
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
124
International journal of quality and service sciences
119
Journal of service management
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
99
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
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ECONIS (ZBW)
111
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1
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
2
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
3
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
4
Does ownership matter in service quality?
Adeinat, Iman M.
;
Gregg, Charles
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011886152
Saved in:
5
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
6
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
7
Service quality and customer satisfaction in public transport operations
Amponsah, Christian Tabi
;
Adams, Samuel
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 531-549
Persistent link: https://www.econbiz.de/10011636649
Saved in:
8
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
9
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
10
Antecedents of customer satisfaction and purchase intention with mobile shopping system use
Chen, Lisa Y.
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10010127947
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