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Total quality management and benchmarking : bridging the gap in the public sector
Kounis, Leo D.; Panagopoulos, N. - In: International journal of services and operations management 3 (2007) 2, pp. 245-259
Persistent link: https://www.econbiz.de/10003561514
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Integrated management system : towards a new approach and a new model
El Yacoubi El Idrissi, Houda; Bouami, Driss; Charkaoui, … - In: International journal of services and operations management 19 (2014) 3, pp. 338-359
Persistent link: https://www.econbiz.de/10011281695
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A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
Chiarini, Andrea; Vagnoni, Emidia - In: International journal of services and operations management 18 (2014) 2, pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
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Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas; Kundum, Goutam Kumar; Manohar, … - In: International journal of services and operations management 32 (2019) 3, pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
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Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho; Quirós, Joaquín Texeira; … - In: International journal of services and operations management 29 (2018) 4, pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
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Dynamic capability: explaining the impact of ISO 14001 on Corporate Financial Performance
Zhao, Jiangning; White, D. Steven - In: International journal of services and operations management 6 (2010) 4, pp. 470-488
Persistent link: https://www.econbiz.de/10003997664
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Relationships among ISO 9001, competitive dimensions and profitability
Han, S. Bruce; Sim, Khim Ling; Ebrahimpour, Maling - In: International journal of services and operations management 11 (2012) 2, pp. 222-236
Persistent link: https://www.econbiz.de/10009503737
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A checklist for readiness evaluation of participants area of AACSB standards
Kundu, Goutam Kumar; Majumdar, Jyoti Prakas - In: International journal of services and operations management 33 (2019) 3, pp. 369-394
Persistent link: https://www.econbiz.de/10012145306
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Understanding the importance of total quality management dimensions : critical review of soft and hard aspects
Al-Khalili, Amjad; Subari, Khairanum - In: International journal of services and operations management 18 (2014) 4, pp. 468-482
Persistent link: https://www.econbiz.de/10010474966
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The interrelationship between ISO 9000 and total quality management : an empirical investigation with a focus on soft and hard TQM dimensions
Al-Khalili, Amjad; Subari, Khairanum - In: International journal of services and operations management 18 (2014) 4, pp. 429-448
Persistent link: https://www.econbiz.de/10010474968