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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

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Value creation through lean management : a case study of healthcare service operations

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An integrated conceptual model for achieving global quality service in healthcare establishments

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An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations

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Analysing the performance of emergency department by simulation : the case of Sirjan hospital

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Assigning patients to rooms in a private hospital in Kuwait

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Scales for measuring mobile service quality : a literature review and identification of key dimensions

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Does ownership matter in service quality?

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Contact centre service excellence : a proposed conceptual framework

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