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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
26
Konsumentenverhalten
26
India
22
Indien
22
Beziehungsmarketing
21
Relationship marketing
21
customer satisfaction
15
Dienstleistungssektor
12
Service industry
12
Performance measurement
11
Performance-Messung
11
Customer service
10
Kundenservice
10
SERVQUAL
10
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
Health care system
9
Bank
8
Electronic Banking
8
Electronic banking
8
Gesundheitsversorgung
8
Health care
8
Measurement
8
Messung
8
Mobile communications
8
Mobilkommunikation
8
Structural equation model
7
Strukturgleichungsmodell
7
Bankgeschäft
6
Banking services
6
SEM
6
AHP approach
5
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103
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103
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4
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4
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English
103
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Karppinen, Henri
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shahin, Arash
3
Shirouyehzad, Hadi
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Raut, Rakesh D.
2
Satapathy, Suchismita
2
Smith, Alan D.
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Haseeb
1
Akhtar, Asif
1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alawamleh, Mohammad
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
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International journal of services and operations management
International journal of hospitality management
405
Journal of retailing and consumer services
334
The service industries journal
295
NBER working paper series
257
Journal of business research : JBR
255
Working paper / National Bureau of Economic Research, Inc.
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
NBER Working Paper
213
The journal of services marketing
210
Discussion paper series / IZA
198
Auditing : a journal of practice & theory
174
Policy research working paper : WPS
173
International journal of contemporary hospitality management
165
IZA Discussion Paper
156
Services marketing quarterly
142
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
141
Journal of hospitality marketing & management
139
Tourism management : research, policies, practice
139
Journal of air transport management
137
Journal of Services Marketing
130
Journal of travel and tourism marketing
129
The TQM journal : the international review of organizational improvement
128
World Bank E-Library Archive
127
World Bank Policy Research Working Paper
123
Health care management review : HCM review
118
International journal of productivity and quality management : IJPQM
115
International journal of quality & reliability management
115
International journal of quality and service sciences
113
Service business
110
Cogent business & management
104
Journal of service research : JSR
103
ILO Working Papers
96
Total quality management & business excellence
96
Economics of education review
95
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Journal of health economics
91
Working paper
88
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ECONIS (ZBW)
103
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1
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling
;
Yeh, Tsu-Ming
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
Saved in:
2
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
3
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
4
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
5
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
6
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
7
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
8
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
9
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
10
The impact of internal marketing practices on services quality of commercial banks in Jordan
Metabis, Amal
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 313-337
Persistent link: https://www.econbiz.de/10010127944
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