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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
56
Kundenzufriedenheit
56
Business process management
40
Prozessmanagement
40
Quality management
36
Qualitätsmanagement
36
service quality
34
India
27
Indien
27
Consumer behaviour
26
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26
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22
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22
Performance measurement
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Performance-Messung
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Gesundheitsversorgung
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customer satisfaction
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Dienstleistungssektor
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Lean production
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Kundenservice
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SERVQUAL
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9
Faktorenanalyse
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158
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Karppinen, Henri
4
Shahin, Arash
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shirouyehzad, Hadi
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Azadeh, Mohammad Ali
2
Bagodi, Virupaxi
2
Bask, Anu
2
Chaudhuri, Ranjan
2
Chiarini, Andrea
2
De Felice, Fabio
2
Devadasan, S. R.
2
Fernando, Yudi
2
Franceschini, Fiorenzo
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Kamble, Sachin S.
2
Khairul Anuar Mohd Ali
2
Khan, Mohammed Naved
2
Khare, Arpita
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Koivuniemi, Jouni
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Lipponen, Mervi
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Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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Main, Naser Alolayyan
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Petrillo, Antonella
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Raut, Rakesh D.
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Rouhollah, Fatemeh
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Sajadi, Seyed Mojtaba
2
Satapathy, Suchismita
2
Silvestri, Alessandro
2
Smith, Alan D.
2
Abdollahi, Mohammad
1
Abu Bakar Sade
1
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International journal of services and operations management
NBER working paper series
727
Working paper / National Bureau of Economic Research, Inc.
667
NBER Working Paper
599
International journal of hospitality management
546
International journal of production research
468
Journal of health economics
451
SpringerLink / Bücher
422
Health care management review : HCM review
354
Journal of business research : JBR
351
Discussion paper series / IZA
350
Journal of retailing and consumer services
346
Business process management journal
344
IMF Staff Country Reports
335
The service industries journal
331
Health economics
328
Journal of health organization and management
314
The European journal of health economics : HEPAC ; health economics in prevention and care
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
284
European journal of operational research : EJOR
268
Health care management science
267
The journal of services marketing
226
International journal of contemporary hospitality management
224
International journal of production economics
197
International journal of productivity and quality management : IJPQM
196
Health economics review
188
IZA Discussion Paper
188
The TQM journal : the international review of organizational improvement
188
Auditing : a journal of practice & theory
175
Management science : journal of the Institute for Operations Research and the Management Sciences
171
International journal of quality & reliability management
166
Manufacturing & service operations management : M & SOM
164
Journal of hospitality marketing & management
161
Tourism management : research, policies, practice
160
Health marketing quarterly
154
Applied economics
151
Journal of air transport management
142
Services marketing quarterly
142
Working paper
142
Health affairs : at the intersection of health, health care, and policy
136
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ECONIS (ZBW)
158
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1
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
2
Theory of constraints applied to scheduled and unscheduled patient flows : does it improve process performance?
Bisogno, Stefania
;
Calabrese, Armando
;
Levialdi Ghiron, …
- In:
International journal of services and operations management
26
(
2017
)
3
,
pp. 365-385
Persistent link: https://www.econbiz.de/10011757877
Saved in:
3
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
4
Analysis of patient flows in elective surgery : modelling and optimisation of the hospitalisation process
Antonelli, Dario
;
Bruno, Giuliana
;
Taurino, Teresa
- In:
International journal of services and operations management
31
(
2018
)
4
,
pp. 513-529
Persistent link: https://www.econbiz.de/10012008576
Saved in:
5
A goal programming and simulation based study for overall process improvement in an Indian
hospital
Sah, Bhawesh
;
Titiyal, Rohit
;
Sonia
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 439-456
Persistent link: https://www.econbiz.de/10011818619
Saved in:
6
Operations management in improving elderly home care
Rintala, Annastiina
;
Karppinen, Henri
;
Koivuniemi, Jouni
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 331-362
Persistent link: https://www.econbiz.de/10011635942
Saved in:
7
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
8
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
9
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's
hospital
in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
10
Assigning
patients
to rooms in a private
hospital
in Kuwait
Alsabah, Humoud
;
Aldaihani, Majid M.
;
Allahverdi, Ali
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 304-322
Persistent link: https://www.econbiz.de/10011522599
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