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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Quality management
88
Qualitätsmanagement
88
Customer satisfaction
55
Kundenzufriedenheit
55
India
36
Indien
36
service quality
34
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
22
Relationship marketing
22
Performance measurement
17
Performance-Messung
17
customer satisfaction
15
Benchmarking
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Dienstleistungssektor
13
Service industry
13
Lean Production
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Lean production
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Lieferkette
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Supply chain
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Gesundheitswesen
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Health care system
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Industrie
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Manufacturing industries
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AHP approach
10
AHP-Verfahren
10
Customer service
10
Factor analysis
10
Faktorenanalyse
10
Kundenservice
10
SERVQUAL
10
TQM
10
Business process management
9
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Measurement
9
Messung
9
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Devadasan, S. R.
6
Karppinen, Henri
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Adil, Mohd
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Chiarini, Andrea
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Dabestani, Reza
3
Huiskonen, Janne
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Kamakoty, Juhi
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Kamble, Sachin S.
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Min, Ho-key
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Murugesh, R.
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Raut, Rakesh D.
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Seppänen, Kaisa
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Shahin, Arash
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Shirouyehzad, Hadi
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Smith, Alan D.
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Sohani, Nagendra
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Vinodh S
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Akroush, Mamoun N.
2
Al-Hawary, Sulieman Ibraheem Shelash
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Al-Khalili, Amjad
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Amjad Khalili
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Bagodi, Virupaxi
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Baker, Timothy
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Chaudhuri, Ranjan
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Digalwar, A. K.
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Fernando, Yudi
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Franceschini, Fiorenzo
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Gupta, Vineet
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Jegadheesan, C.
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Koivuniemi, Jouni
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Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
664
International journal of productivity and quality management : IJPQM
540
The TQM journal : the international review of organizational improvement
494
Auditing : a journal of practice & theory
478
International journal of quality & reliability management
466
Benchmarking: An International Journal
445
International journal of hospitality management
422
International journal of production research
391
Journal of retailing and consumer services
335
The service industries journal
322
Total quality management & business excellence
309
Benchmarking : an international journal ; BIJ
300
IMF Staff Country Reports
296
Journal of business research : JBR
296
Managerial auditing journal
288
International Journal of Quality & Reliability Management
268
NBER working paper series
268
The accounting review : a publication of the American Accounting Association
266
Working paper / National Bureau of Economic Research, Inc.
258
International journal of production economics
254
SpringerLink / Bücher
240
International journal of auditing : IJA
237
NBER Working Paper
233
Quality management journal : QMJ
225
Accounting horizons : a quarterly publication of the American Accounting Association
218
The journal of services marketing
210
WPg : Kompetenz schafft Vertrauen
194
Cogent business & management
188
International journal of six sigma and competitive advantage : IJSSCA
187
European journal of operational research : EJOR
172
International journal of contemporary hospitality management
170
International journal of quality and service sciences
167
Journal of air transport management
165
Journal of accounting and public policy
162
The TQM Magazine
146
Services marketing quarterly
144
Tourism management : research, policies, practice
143
Journal of hospitality marketing & management
142
Health care management review : HCM review
140
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ECONIS (ZBW)
171
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1
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
2
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
3
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
4
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
5
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
6
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
7
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
8
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
9
Measurement of service quality of upstream and downstream supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 99-119
Persistent link: https://www.econbiz.de/10011593478
Saved in:
10
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
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