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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
56
Kundenzufriedenheit
56
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
27
Konsumentenverhalten
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India
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Indien
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Beziehungsmarketing
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Relationship marketing
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Customer service
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Kundenservice
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customer satisfaction
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Einzelhandel
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Performance measurement
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Performance-Messung
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Retail trade
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Dienstleistungssektor
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Service industry
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SERVQUAL
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Factor analysis
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Faktorenanalyse
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Gesundheitswesen
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Health care system
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Lieferkette
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Mobile communications
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Mobilkommunikation
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Supply chain
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Bank
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Electronic Banking
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Electronic banking
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Gesundheitsversorgung
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Health care
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Measurement
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Karppinen, Henri
4
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Dabestani, Reza
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Huiskonen, Janne
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Kamakoty, Juhi
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Kamble, Sachin S.
3
Seppänen, Kaisa
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Shahin, Arash
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Shirouyehzad, Hadi
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Sohani, Nagendra
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Aryanezhad, Mir-Bahador
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Fernando, Yudi
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Franceschini, Fiorenzo
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Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
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Mahanty, Biswajit
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Raut, Rakesh D.
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Satapathy, Suchismita
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Abu Bakar Sade
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Abu-ElSamen, Amjad A.
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Abu-Lail, Bayan N.
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1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
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Al-Hawary, Sulieman Ibraheem Shelash
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International journal of services and operations management
Journal of retailing and consumer services
952
Journal of business research : JBR
454
International journal of hospitality management
425
Journal of retailing
363
The service industries journal
347
The international review of retail, distribution and consumer research
256
NBER working paper series
249
The journal of services marketing
248
International journal of retail & distribution management
246
International journal of production economics
242
Working paper / National Bureau of Economic Research, Inc.
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
European journal of operational research : EJOR
227
NBER Working Paper
217
International Journal of Retail & Distribution Management
182
SpringerLink / Bücher
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
169
Journal of Services Marketing
161
Management science : journal of the Institute for Operations Research and the Management Sciences
161
Services marketing quarterly
157
Journal of air transport management
141
Journal of hospitality marketing & management
141
The TQM journal : the international review of organizational improvement
134
Tourism management : research, policies, practice
128
Journal of travel and tourism marketing
127
International journal of quality & reliability management
126
Cogent business & management
125
Journal of service research : JSR
125
International journal of quality and service sciences
121
International journal of productivity and quality management : IJPQM
120
Service business
116
International journal of production research
114
Discussion paper series / IZA
109
Journal of service management
109
Manufacturing & service operations management : M & SOM
109
International journal of retail and distribution management
108
Health care management review : HCM review
102
Journal of marketing
97
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ECONIS (ZBW)
121
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1
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
2
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
3
The level of service quality in the mobile telephony sector : the case of Mauritius
Mahadeo, J. D.
;
Durbarry, Ramesh
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 730-744
Persistent link: https://www.econbiz.de/10003765136
Saved in:
4
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
6
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
7
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
8
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
9
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
10
Measuring students' expectations of service quality of a higher education institution in a longitudinal design
Campos, Domingos Fernandes
;
Santos, Guido Salvi dos
; …
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 303-324
Persistent link: https://www.econbiz.de/10011978867
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