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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
57
Kundenzufriedenheit
57
Quality management
46
Qualitätsmanagement
46
Lean Production
44
Lean production
44
service quality
34
India
32
Indien
32
Consumer behaviour
28
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Beziehungsmarketing
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Betriebliche Wertschöpfung
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Lean management
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Business process management
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Prozessmanagement
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customer satisfaction
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Dienstleistungssektor
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Industrie
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Manufacturing industries
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lean manufacturing
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11
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Devadasan, S. R.
6
Karppinen, Henri
4
Murugesh, R.
4
Adil, Mohd
3
Chiarini, Andrea
3
Dabestani, Reza
3
Huiskonen, Janne
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Kamakoty, Juhi
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Seppänen, Kaisa
3
Shahin, Arash
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Shirouyehzad, Hadi
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Sohani, Nagendra
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Akroush, Mamoun N.
2
Alawamleh, Mohammad
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Azadeh, Mohammad Ali
2
Bagodi, Virupaxi
2
Bhamu, Jaiprakash
2
Bhutta, Mohammed Khurrum
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Chaudhuri, Ranjan
2
Fernando, Yudi
2
Franceschini, Fiorenzo
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Huq, Faizul
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Jain, Rakesh
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Kamble, Sachin S.
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Khairul Anuar Mohd Ali
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Khan, Mohammed Naved
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Khare, Arpita
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Koivuniemi, Jouni
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Lotfi, Farhad Hosseinzadeh
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Main, Naser Alolayyan
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Portioli-Staudacher, Alberto
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Ranganathan, Rajesh
2
Raut, Rakesh D.
2
Rouhollah, Fatemeh
2
Sajadi, Seyed Mojtaba
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International journal of services and operations management
NBER working paper series
899
Working paper / National Bureau of Economic Research, Inc.
808
NBER Working Paper
736
International journal of hospitality management
615
Journal of business research : JBR
546
Journal of health economics
540
SpringerLink / Bücher
497
Discussion paper series / IZA
418
Health economics
416
Journal of health organization and management
408
Health care management review : HCM review
389
Journal of retailing and consumer services
385
The European journal of health economics : HEPAC ; health economics in prevention and care
350
The service industries journal
350
IMF Staff Country Reports
335
Health care management science
292
International journal of production research
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
European journal of operational research : EJOR
280
Working paper
254
The journal of services marketing
248
World Bank E-Library Archive
240
International journal of contemporary hospitality management
239
Technological forecasting & social change : an international journal
238
International journal of productivity and quality management : IJPQM
232
The TQM journal : the international review of organizational improvement
231
IZA Discussion Paper
225
Health economics review
223
Industrial marketing management : the international journal for industrial and high-tech firms
211
International journal of production economics
210
Health affairs : at the intersection of health, health care, and policy
209
Applied economics
199
Policy research working paper : WPS
198
Springer eBook Collection
194
International journal of quality & reliability management
193
Tourism management : research, policies, practice
189
Management science : journal of the Institute for Operations Research and the Management Sciences
186
CESifo working papers
177
Auditing : a journal of practice & theory
174
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ECONIS (ZBW)
188
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1
Value creation through
lean
management : a case study of
healthcare
service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
2
Literature review on
lean
healthcare
implementation : assessment methods and practices
Augusto, Byanca Pinheiro
;
Tortorella, Guilherme Luz
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 285-306
Persistent link: https://www.econbiz.de/10012009007
Saved in:
3
Revealing customer dominant logic in
healthcare
services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
4
An integrated conceptual model for achieving global quality service in
healthcare
establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
5
Theory of constraints applied to scheduled and unscheduled
patient
flows : does it improve process performance?
Bisogno, Stefania
;
Calabrese, Armando
;
Levialdi Ghiron, …
- In:
International journal of services and operations management
26
(
2017
)
3
,
pp. 365-385
Persistent link: https://www.econbiz.de/10011757877
Saved in:
6
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
7
Service quality programme developments and
lean
management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
A goal programming and simulation based study for overall process improvement in an Indian
hospital
Sah, Bhawesh
;
Titiyal, Rohit
;
Sonia
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 439-456
Persistent link: https://www.econbiz.de/10011818619
Saved in:
9
The effects of
lean
production and Six Sigma on sustainable competitive advantage with moderation of suitable resources
Samarrokhi, Amir
;
Jenab, Kouroush
;
Weinsier, Philip D.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 112-125
Persistent link: https://www.econbiz.de/10011403664
Saved in:
10
A comparative evaluation of contemporary models for
lean
manufacturing practices
Amjad Khalili
;
Md Yusof Ismail
;
Karim, A. N. Mustafizul
; …
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10011813436
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