Similar Search Results

Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141

Persistent link: https://www.econbiz.de/10010389953

Determinants of female employees job satisfaciton in hotels in Malaysia : an empirical study

Shiva Hashemi; Jamil Jusoh; Azizan Marzuki; Shaian Kiumarsi - In: International journal of services and operations management 31 (2018) 2, pp. 191-206

Persistent link: https://www.econbiz.de/10011978941

Critical success factors for experiential marketing : evidences form the Indian hospitality industry

Gupta, Saranjit; Dasgupta, Samrat; Chaudhuri, Ranjan - In: International journal of services and operations management 11 (2012) 3, pp. 314-334

Persistent link: https://www.econbiz.de/10009512833

A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction

Xu, Xun; Li, Yibai; Lu, Allan Cheng Chieh - In: International journal of services and operations management 33 (2019) 1, pp. 87-112

Persistent link: https://www.econbiz.de/10012054844

Green sustainable operations : a case from service industry

Gill, Avninder - In: International journal of services and operations management 26 (2017) 4, pp. 411-427

Persistent link: https://www.econbiz.de/10011760605

Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL

Hsieh, Pei-Ling; Yeh, Tsu-Ming - In: International journal of services and operations management 20 (2015) 1, pp. 21-42

Persistent link: https://www.econbiz.de/10011401245

A framework for service quality improvement in multi-stage processes

Roy, Sheila; Mukherjee, Indrajit - In: International journal of services and operations management 21 (2015) 2, pp. 150-174

Persistent link: https://www.econbiz.de/10011380057

Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis

Tavakoli, Mohammad Mahdi; Shirouyehzad, Hadi; … - In: International journal of services and operations management 16 (2013) 4, pp. 427-442

Persistent link: https://www.econbiz.de/10010354436

Assessment of upstream service quality of supply chain

Kamakoty, Juhi; Sohani, Nagendra - In: International journal of services and operations management 22 (2015) 4, pp. 455-468

Persistent link: https://www.econbiz.de/10011459009

ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction

Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428

Persistent link: https://www.econbiz.de/10010474466

1
2
3
4
5
6
7
8
9
10
Next
Last