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~isPartOf:"International journal of services and operations management"
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Improvement of customer response time using Lean Office
Sabur, Vanessa Fitri
;
Simatupang, Togar M.
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 59-85
Persistent link: https://www.econbiz.de/10011401296
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