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Client-consultant interaction : the dynamics of and conflicts in value co-creation and co-destruction
Becker, Suvi von; Aromaa, Eeva; Eriksson, Päivi - In: International journal of services technology and management 21 (2015) 1/2/3, pp. 40-54
Persistent link: https://www.econbiz.de/10011442730
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Empathic facilitation in innovation : combining diagnostic and dialogic practices
Montonen, Tero; Eriksson, Päivi; Lehtimäki, Hanna - In: International journal of services technology and management 21 (2015) 1/2/3, pp. 83-97
Persistent link: https://www.econbiz.de/10011442801