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Modelling a CRM Markov chain process using system dynamics
Ip, Wai Cheung; Chen, Bocheng; Lau, Henry C. W.; Choy, … - In: International journal of value chain management : IJVCM 2 (2008) 4, pp. 420-435
Persistent link: https://www.econbiz.de/10003767409
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A real-time business process decisions support planning system for mould industry: a case study
Leung, Y. K.; Choy, King Lun; Kwong, C. K.; Poon, T. C.; … - In: International journal of value chain management : IJVCM 3 (2009) 1, pp. 87-107
Persistent link: https://www.econbiz.de/10003830104