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Designing lean processes with improved service quality : an application in financial services
Li, Gang; Field, Joy M.; Davis, Mark - In: Quality management journal : QMJ 24 (2017) 1, pp. 6-20
Persistent link: https://www.econbiz.de/10011633032
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Prioritizing quality of product and service dimensions with respect to a product-service system in the public transport sector
Sharma, Mohita Gangwar; Kumar, Gopal - In: Quality management journal : QMJ 23 (2016) 4, pp. 23-36
Persistent link: https://www.econbiz.de/10011603774
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Surfacing tacit sources of success
Ambrosini, Veronique; Bowman, Cliff - In: International small business journal : researching … 26 (2008) 4, pp. 403-431
Persistent link: https://www.econbiz.de/10003753580
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The effectiveness of TQM : the key role of organizational learning in small businesses
Martínez-Costa, Micaela; Jiménez-Jiménez, Daniel - In: International small business journal : researching … 27 (2009) 1, pp. 98-125
Persistent link: https://www.econbiz.de/10003819499
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Do SMEs do knowledge management? : or simply manage what they know?
Hutchinson, Vicky; Quintas, Paul - In: International small business journal : researching … 26 (2008) 2, pp. 131-154
Persistent link: https://www.econbiz.de/10003694050
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Exploring small manufacturing firms' process of accessing external expertise
Viljamaa, Anmari - In: International small business journal : researching … 29 (2011) 5, pp. 472-488
Persistent link: https://www.econbiz.de/10009380486
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Knowledge overlapping seminars : conversational arenas supporting joint directed action in projects
Mauléon, Christina; Cronemyr, Peter - In: Quality management journal : QMJ 18 (2011) 3, pp. 33-51
Persistent link: https://www.econbiz.de/10009259741
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A model for ISO 9000 quality management system maintenance
Ong, Chee Ming; Kathawala, Yunus; Sawalha, Nabeel - In: Quality management journal : QMJ 22 (2015) 2, pp. 11-32
Persistent link: https://www.econbiz.de/10010515938
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Trust and knowledge acquisition by small and medium-sized firms in weak client-firm exchange relationships
Geneste, Louis; Galvin, Peter - In: International small business journal : researching … 33 (2015) 3, pp. 277-298
Persistent link: https://www.econbiz.de/10011284337
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Knowledge management and innovation performance in a high-tech SMEs industry
Alegre Martín, Joaquín; Sengupta, Kishore; Lapiedra, … - In: International small business journal : researching … 31 (2013) 4, pp. 454-470
Persistent link: https://www.econbiz.de/10009759234