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~isPartOf:"International survey of business opinion and experience"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"National Industrial Conference Board, Studies in Social Legislation"
~isPartOf:"Recent studies of industrial problems"
~subject:"Service industry"
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International survey of business opinion and experience
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Dienstleistungen im Strukturwandel : Bericht über den wissenschaftlichen Teil der 51. Mitgliederversammlung der Arbeitsgemeinschaft deutscher wirtschaftswissenschaftlicher Forschungsinstitute e. V. in Bonn am 5. u. 6. Mai 1988
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Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
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2
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
3
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
4
Medical supervision and service in industry
National Industrial Conference Board
-
1931
Persistent link: https://www.econbiz.de/10002871150
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