Durst, Susanne; Mention, Anne-Laure; Poutanen, Petro - In: Investigaciones europeas de Dirección y Economía de … 21 (2015) 2, pp. 65-72
empirical studies on the measurement of service innovation to ascertain our current body of knowledge. We restrict our review to …Despite the growing body of literature concentrating on service innovation, empirical research focusing on measuring … innovation process and to assess its impact is a pre-condition to properly manage it, we conduct a literature review of recent …
