Purpose: Nearly 40 years since they first appeared, there is renewed interest in dashboards, engendered by the diffusion of business intelligence (BI) desktop software, such as Power BI, QlikView and Tableau, denoted collectively as “self-service” BI. Using these commodity software tools,...

Purpose: The purpose of this paper is to study the pandemic from the perspective of the UK health-care system and risk management. Design/methodology/approach: This paper follows a storytelling perspective. The author reflects on his experiences through the lens of research on health care and...