Purpose: The purpose of this paper is to review the service quality (SQ) literature in order to understand issues involved in its conceptualization and operationalization. Design/methodology/approach: The paper uses systematic literature review method. The unit of analysis is peer-reviewed...

Purpose: The purpose of this paper is to understand the meaning and operationalization of food supply chains in the context of the UK and India. Design/methodology/approach: The paper follows the systematic literature review approach. The paper examines 99 articles published in...