Gkritza, Konstantina; Niemeier, Debbie; Mannering, Fred - In: Journal of Air Transport Management 12 (2006) 5, pp. 213-219
Since September 11, 2001, airport screening procedures in the US have been continuously evolving. For example, the passenger screening process is now trying to strike a balance between security and customer service (i.e. minimizing wait times). This balancing act has important implications not...