This paper investigates the relationships among service recovery, recovery satisfaction, overall customer satisfaction, and customer loyalty in airline services. The perception of justice in service recovery is specifically examined. A survey of airline passengers who have experienced service...

This paper applies Granger causality tests to examine the causal relationship between air cargo expansion and economic growth in Taiwan for the period 1974–2006. The results of cointegration tests show a long-run equilibrium and bi-directional relationship between air cargo expansion and...