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The influence of technology anxiety on consumer use and experiences with self-service technologies
Meuter, Matthew L.; Ostrom, Amy L.; Bitner, Mary Jo; … - In: Journal of Business Research 56 (2003) 11, pp. 899-906
Persistent link: https://www.econbiz.de/10005465946
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Organizational structure of values
Crosby, Lawrence A.; Bitner, Mary Jo; Gill, James D. - In: Journal of Business Research 20 (1990) 2, pp. 123-134
Persistent link: https://www.econbiz.de/10005474070