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An agenda for research into services management: Afterword to the special edition on European research in service marketing
Lings, Ian; Lemmink, Jos; Botschen, Gunther - In: Journal of Business Research 57 (2004) 4, pp. 456-458
Persistent link: https://www.econbiz.de/10005465972
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An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of Business Research 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10005473443