Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Journal of Business Research 60 (2007) 11, pp. 1144-1151
A conceptual model of customer evaluations of service provision in continually delivered business service contexts (CDBS) is presented and empirically tested in the third-party logistics (3PL) industry. The study demonstrates the importance of considering specific aspects of service provision,...
