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Journal of Business Research
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Cooperating for service excellence in multichannel service systems: An empirical assessment
Wiertz, Caroline
;
de Ruyter, Ko
;
Keen, Cherie
; …
- In:
Journal of Business Research
57
(
2004
)
4
,
pp. 424-436
Persistent link: https://www.econbiz.de/10005473451
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