that things look different from different perspectives. Over thirty years of research on mindlessness/mindfulness suggests … parts. First, I will give an overview of the concept of mindfulness and mindlessness as I study it and describe its causes …

This paper draws from the mindfulness theory in examining the effects of service reliability (including reliable health …

, and employee mindfulness behaviors (measured as workarounds) in a hospital system. Integrating the resource-based view of …

Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly …, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study … measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing …