Su, Lixin; Zhao, Xuezhou; Zhou, Gaoguang - In: Journal of Business Research 67 (2014) 7, pp. 1508-1518
In this study, we investigate the effects of firms' internal control weakness (ICW) disclosures on their customers. We hypothesize that ICW disclosure adversely affects customers' perceptions of firms' ability and incentive to honor implicit commitments to customers, and as such, customers are...