Purpose – To increase understanding of communications role in business strategy. Design/methodology/approach – Viewpoint. Findings – Pay greater attention to listening and analysis. Originality/value – Personal viewpoint.

Purpose – This paper aims to explore how banks have modified their behaviours since the subprime crisis and their influence on credit access for SMEs. Design/methodology/approach – This paper aims to explore how banks have modified their behaviours since the subprime crisis and their...