Purpose: The digital revolution has substantially changed the business environment. Most banks have acknowledged the importance of new technologies to improve performance and client satisfaction. The development of these innovations has led to the entrance of the so-called Fintechs. This paper...

Purpose – This paper aims to explore how banks have modified their behaviours since the subprime crisis and their influence on credit access for SMEs. Design/methodology/approach – This paper aims to explore how banks have modified their behaviours since the subprime crisis and their...