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Customer satisfaction and switching intentions of banking services end-users in Montenegro

Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of Central Banking Theory and Practice 12 (2023) 1, pp. 45-56

/dissatisfaction with banking services in Montenegro, what their intentions are regarding the continuation of using services of the chosen …, dissatisfaction, and intentions of leaving the bank. Findings has shown a relatively high level of customer satisfaction with banking …, while satisfaction leads to the continued use of the bank's services. A high level of competition in the banking services …

Persistent link: https://www.econbiz.de/10014558430

Prospects of artificial intelligence and machine learning application in banking risk management

Milojević, Nenad; Redzepagic, Srdjan - In: Journal of Central Banking Theory and Practice 10 (2021) 3, pp. 41-57

a whole. The impact of artificial intelligence and machine learning on banking risk management has become particularly … further banking risk management improvement. The paper seeks to explore the possibility for successful implementation yet …

Persistent link: https://www.econbiz.de/10014558436

Macroprudential liquidity stress test: An application to Indonesian banks

Taruna, Aditya Anta; Harun, Cicilia Anggadewi; Nattan, … - In: Journal of Central Banking Theory and Practice 9 (2020) S1, pp. 165-187

This paper develops a macroprudential liquidity stress test model for Indonesian banks. Our model incorporates two factors driving liquidity runs: (i) idiosyncratic factors; and (ii) macroeconomic factors. We estimate this model using a sample of 113 banks over the period of January 2011 to June...

Persistent link: https://www.econbiz.de/10014558465

The influence of capital requirement of Basel III adoption on banks' operating efficiency: Evidence from U.S. banks

Ogunmola, Gabriel; Chien, Fengsheng; Chau, Ka Yin; Li, Li - In: Journal of Central Banking Theory and Practice 11 (2022) 2, pp. 5-26

The United States is recognized as the largest economic entity in the world and its financial system has developed steadily through the guidance of the Federal Reserve System for over one hundred years. However, in recent years, the global economic downturn, coupled with the global COVID-19...

Persistent link: https://www.econbiz.de/10014558501

Loyalty, Investment Model and New Media - A Correlation Study in Banking Services in Montenegro

Femić-Radosavović, Bojana; Jovović, Milorad - In: Journal of Central Banking Theory and Practice 6 (2017) 1, pp. 15-28

size, and new media through online word of mouth in banking services in Montenegro. Obtained empirical results …

Persistent link: https://www.econbiz.de/10012217844

Comparative Analysis of Results of Online and Offline Customer Satisfaction & Loyalty Surveys in Banking Services in Montenegro

Jovović, Milorad; Femić-Radosavović, Bojana; … - In: Journal of Central Banking Theory and Practice 6 (2017) 2, pp. 65-76

banking services not only to show the levels of their satisfaction and loyalty, but also to make a comparative analysis of …

Persistent link: https://www.econbiz.de/10012217855

Szenarien der Europäischen Währungsunion und der Bankenregulierung

Hagen, Jürgen von (contributor); Duwendag, Dieter (ed.) - 1997

Persistent link: https://www.econbiz.de/10013280909

Does credit growth in the EMU banking sector follow its capital adequacy?

Veselinovič, Draško; Fabijan, Janez; Vadnjal, Jaka - In: Journal of Central Banking Theory and Practice 12 (2023) 2, pp. 33-62

Union (EMU) banking sector. The paper's central hypothesis that capital adequacy of the EMU banking sector influenced credit …

Persistent link: https://www.econbiz.de/10014558378

Gold as a factor of change in central bank reserves in periods of the financial markets turbulence: The case of Kazakhstan

Dodonov, Vyacheslav - In: Journal of Central Banking Theory and Practice 11 (2022) 2, pp. 209-224

The article examines the impact of changes in the gold part of the reserves of the National Bank of Kazakhstan on their total volume with an emphasis on the factor of changes in the price of gold. The value of the factor of the price of gold increases during periods of global financial crises...

Persistent link: https://www.econbiz.de/10014558411

Global versus non-global banks: A capital ratios-based analysis

Drakos, Kōnstantinos; Malandrakis, Ioannis - In: Journal of Central Banking Theory and Practice 10 (2021) 2, pp. 5-22

This paper examines the Leverage Ratio and Total Capital Ratio of global versus non-global banks in both the pre- and post-crisis periods. A panel data set of 165 global and non-global financial institutions from 38 countries is used for the period 1999-2015 and a random effects model is...

Persistent link: https://www.econbiz.de/10014558490