size, and new media through online word of mouth in banking services in Montenegro. Obtained empirical results …

banking services not only to show the levels of their satisfaction and loyalty, but also to make a comparative analysis of …

/dissatisfaction with banking services in Montenegro, what their intentions are regarding the continuation of using services of the chosen …, dissatisfaction, and intentions of leaving the bank. Findings has shown a relatively high level of customer satisfaction with banking …, while satisfaction leads to the continued use of the bank's services. A high level of competition in the banking services …