Those interested in mentoring will be familiar with David Clutterbuck's previous publications. This book develops those ideas but can also be read as a ‘stand‐alone’ piece. The thesis of the book is that organisations are social networks that survive and succeed through their members...

Research on behalf of the IABC into the potential links between business success and communication competence has suggested strongly that the communication function(s) can only contribute significantly to short‐ or long‐term business goals if it is focused on improving the communication...

Although management is often viewed as distinct from, and sometimes inferior to, leadership, the two share a number of core competencies. Communication is central to the main four management competencies outlined by Warren Bennis: the management of attention, meaning, trust and self. To be truly...

Making the psychological contract a practical construct for organisations in managing relationships with stakeholders demands a simple but accurate model of the perceptual dynamics. The model presented here is based upon three meanings of the term value — value as worth, as respect and as...

This paper comments on the findings of a new survey into the status of internal communication within British companies and organisations. It suggests that while many companies have opened the door to internal communication as a distinct business discipline — even given it a desk and a chair...

As boards become subject to greater public scrutiny, they have an increasing need to manage their reputation. Over and above considering the organisation's communications plan at least once a year, there are strong arguments for developing a board communication strategy and plan. Such a plan...