Purpose – This paper seeks to investigate the impact of e‐mail on individuals and organizations and to provide a framework that frames e‐mail management as a complex and multi‐stranded issue. Design/methodology/approach – The paper employs a multi‐dimensional appraisal of e‐mail...

Purpose – Chief executives (CEOs) have turned to blogging. This research asks: do CEO blogs attract commenters leading to genuine discussion and community building? Design/methodology/approach – The 30 most popular CEO blogs are analysed, community structure is graphically represented using...