Cover -- Editorial advisory board -- Improving risk communication and public participation through mutual understanding … -- Reputation spillover: corporate crises’ effects on country reputation -- Communication evaluation and measurement: connecting …

The excitement surrounding the Internet should be counterbalanced by the realisation that ‘The Net’ can be less than … effective as a medium to reach key audiences. This paper initially studies the appeal of the Internet over today's dominant … organisation does use the Internet, the results are positive.  …

Purpose – The aim is to study how the chemical industry in Tarragona (Spain) uses the internet to communicate with its … state of information concerning chemical risk on the corporate websites of such organisations, and the risk communication … strategy of these companies through the internet. It also presents the design of a specific methodology suitable for analysing …

new EU communication strategy that builds on existing and previous experience. Findings – Emotion was extensively used by … effective use of emotion. Practical implications – The EU must manage its communication needs in a new way. Originality …/value – The EU has neglected a critical area of communication effectiveness, and should address this problem by applying …

Purpose – The purpose of this paper is to contribute to understanding of crisis communication application and theory by … its effectiveness in managing the crisis as prescribed in Situational Crisis Communication Theory. Analysis of rejection … make their crisis communication more interactive in an online environment. Research limitations/implications – The study is …

live and breathe the brand values. This paper focuses on how effective internal communication can ensure that people feel …

communication processes within their organisation.  …