Skurnik, Ian; Yoon, Carolyn; Park, Denise C.; Schwarz, … - In: Journal of Consumer Research 31 (2005) 4, pp. 713-724
Telling people that a consumer claim is false can make them misremember it as true. In two experiments, older adults were especially susceptible to this "illusion of truth" effect. Repeatedly identifying a claim as false helped older adults remember it as false in the short term but...