Shen, Hao; Jiang, Yuwei; Adaval, Rashmi - In: Journal of Consumer Research 36 (2010) 5, pp. 876-889
As processing difficulty associated with a product increases, information about a subsequently encountered product becomes easier to process, leading to more favorable evaluations of it (a contrast effect). If, however, the two products are categorized as part of the same overall experience,...