Describes key aspects of the methodology and outcomes of the JISC User Behaviour Monitoring and Evaluation Framework in its first three annual cycles (1999‐2002). The Framework was initiated to assure the JISC that their investment in digital content and network infrastructure facilitates use...

Purpose – This article aims to define and explore the nature of wisdom, managerial wisdom, organisational wisdom and wisdom management. Design/methodology/approach – The paper draws on some of the diverse writings on wisdom, and explores the relevance of wisdom in the context of knowledge...

Purpose – The purpose of this paper is to propose a multi‐dimensional taxonomy for information kiosk‐based self service technologies (SSTs). This taxonomy has an important contribution to make to the integration of research and development, in relation to information kiosks. There are...

Purpose – The purpose of this paper is to highlight limits to the dominant model of social inclusion under which UK public libraries operate, to analyse how and to what extent processes of socio‐cultural exclusion emerge in the subject representation and discoverability of...

Purpose – The purpose of this paper is to report research into the marketing and promotion of e‐books, and use this as a case study context to generate insights into approaches in academic libraries to the marketing of new services. As such it contributes to the limited empirical research on...