Purpose – The purpose of this paper is to report a study which investigates some factors in the current state of knowledge management (KM) in Saudi Arabia, and to consider the relevance of the findings for KM and information sharing generally. Design/methodology/approach – A survey of Saudi...

Purpose – In this paper the authors seek to compare lay (consumer) and professional (physician) discourse structures in answers to diabetes‐related questions in a public consumer health information website. Design/methodology/approach – Ten consumer and ten physician question threads were...

Purpose – Although research indicates the importance of oral information, our understanding of it remains limited. This paper accordingly aims to suggest that some utterances are oral documents and explore how to identify them. Design/methodology/approach – This study analyzes certain oral...

Purpose – This paper aims to gain insights from existing models of information behaviour, building on them to develop a new model which, unlike most others, encompasses both information seeking and communication. By identifying key factors affecting the successful communication and use of...

Purpose – The purpose of this review is to draw out patterns of information seeking behavior of graduate students as described in the empirical research published from 1997 to the present. Design/methodology/approach – A systematic search of databases for studies on information behavior and...

Purpose – The purpose of this paper is to provide a critical discussion of the paucity of research on information behaviour of information providers and to propose a framework for investigating the emerging area of provider information behaviour. Design/methodology/approach – The approach...

Purpose – The purpose of this paper is to introduce a dialogically based theory of documentary practices and document work as a promising framework for studying activities that are often conceptualised as information behaviour or information practices within Library and Information Science...

Purpose – This study investigated the application in the field of healthcare of a recently developed model of information seeking and communication. The purpose of this paper is to test the model’s validity and to identify insights that it may provide. Design/methodology/approach – To...

Purpose – The purpose of this paper is to provide a critical discussion on the nature of research into people's information behaviour, and in particular the contribution of the phenomenological approach for the development of information solutions. Design/methodology/approach – The approach...