Brynjolfsson, Erik; Hitt, Lorin M. - In: Journal of Economic Perspectives 14 (2000) 4, pp. 23-48
To understand the economic value of computers, one must broaden the traditional definition of both the technology and its effects. Case studies and firm-level econometric evidence suggest that: 1) organizational "investments" have a large influence on the value of IT investments; and 2) the...