Narrow search
Showing 1 - 6 of 6
Cover Image
Comparing customer satisfaction across industries and countries
Johnson, Michael D.; Herrmann, Andreas; Gustafsson, Anders - In: Journal of Economic Psychology 23 (2002) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10005299545
Cover Image
Price knowledge and search behavior for habitual, low involvement food purchases
Kujala, Jouni T.; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 2, pp. 249-265
Persistent link: https://www.econbiz.de/10005383267
Cover Image
Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
Johnson, Michael D.; Nader, Georg; Fornell, Claes - In: Journal of Economic Psychology 17 (1996) 2, pp. 163-182
Persistent link: https://www.econbiz.de/10005383432
Cover Image
Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung; Johnson, Michael D. - In: Journal of Economic Psychology 26 (2005) 1, pp. 35-57
Persistent link: https://www.econbiz.de/10005317036
Cover Image
A framework for comparing customer satisfaction across individuals and product categories
Johnson, Michael D.; Fornell, Claes - In: Journal of Economic Psychology 12 (1991) 2, pp. 267-286
Persistent link: https://www.econbiz.de/10005323115
Cover Image
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes; Johnson, Michael D. - In: Journal of Economic Psychology 14 (1993) 4, pp. 681-696
Persistent link: https://www.econbiz.de/10005388543