Kumar, Lakshmi; Malathy, D.; Ganesh, L.S. - In: Journal of Economic Studies 38 (2011) September, pp. 483-500
Purpose – The purpose of this paper is to understand technology diffusion in the banking sector in India by analyzing ATM (automatic teller machine) technology and its replacement of the teller (labor). ATMs are fast emerging as an important IT investment for a bank in India. Hence, in this...
