El‐Bassiouni, M.Y.; Madi, M.; Zoubeidi, T.; Hassan, M.Y. - In: Journal of Economic and Administrative Sciences 28 (2012) 2, pp. 98-108
Purpose – The purpose of this paper is to develop customer satisfaction indices for the services provided by inspectors in certain departments of Al‐Ain Municipality, the United Arab Emirates. Design/methodology/approach – The methodology is based on customer satisfaction models with...
