Although benchmarking technique has been widely used in various aspects of organisations and businesses, there is no clear framework on how the technique can be applied for Web evaluation. This article presents a framework for evaluating the usability and content usefulness of Web sites by using...

Using Information and Communications Technologies (ICTs) to transform public services is a central element of the current UK Government’s strategy for modernising government. This paper explores the development of e-government by an in-depth study of the current position in the public...